FAQs

How long until my parcel arrives?

Once order is placed it can take up to 3-5 working days for item to arrive depending if ordered was placed beginning of the week or ending not counting the Sunday. If you still have not heard from us please email us at Blingblingsales@outlook.com

What if the gems fall off?

Please bear in mind that gems are decoration only and Does Not make The Shoes Faulty In Any Way.

No returns will be accepted if diamanté or gems or pearls fall off .

What is the returns policy?

You have a period of 14 days to return unwanted parcel from the date it was received for a full refund.

We promise to refund any items that you are not completely happy with when you return it to us in saleable condition.

Who pays for the returns?

It is customer responsibility to pay for any returns.

We have two choices we could add an amount to all postage amounts to cover the cost of returns and then so offer returns 'free' but this would mean everyone pays for only a few people's returns, we see this as being unfair, we prefer to

charge as little as possible to all of our customers.

Where to send returns?

209 Bling bling Shoes, Chatham, Kent, ME4 4BG

Please return packing slip. Mark appropriate box for return.

Size too small or big?

You can have the size exchanged but you will have to pay for the return postage , once we received this and are happy with it , we will despatch the requested size free of charge.

How can I pay?

All major cards accept American Express, Visa, Visa Delta, Visa Electron, Maestro, MasterCard, Solo & PayPal.

How long until I get refunded?

We aim to process all returns as quickly as possible. If you have received an email to confirm your refund, please allow up to 5 working days for this to appear in your account. If you have not yet received an email to confirm your refund is being processed, please allow up to 28 days from the date you sent your item before querying your return.

I have missed my delivery?

Our delivery service will have tried to deliver to you or your business, but missed you, you will receive a card explaining that our driver has tried to deliver a parcel. We automatically attempt to re-deliver your items the following working day (Monday to Friday).

After 3 unsuccessful delivery attempts, the parcel will be returned to our warehouse and we will process a refund.

Who handles card payment details?

All card details are processed through third party. We do not hold any card information on our data base.